If you need someone to talk to, our service is open on Wednesdays and Saturdays during term time.

Our phone lines are open from 8pm-8am on: 02920 870555.

Our Instant Messaging service is available from 8pm-12am.

Below is a further list of services available for those going through a distressing time.


The Samaritans offer a confidential and anonymous listening service through their 24/7 helpline on 116123. You can also email them at: jo@samaritans.org

You can also drop into their Cardiff branch to speak to a volunteer face to face. The address of the Cardiff Samaritans branch is:

Ground Floor,
62 Cowbridge Road West,

Please note: Due to the COVID-19 pandemic, Samaritans are currently not taking face-to-face meetings.

University Counselling
Counselling services are available to Cardiff University Students. The Cardiff University Counselling service offers a fifteen-minute consultation, counselling sessions and online counselling. Further information can be found here.

Sexual Health

Sexual Assault Referral Centre: The Sexual Assault Referral Centre offers help, support and advice following sexual assault in Cardiff and the Vale. They can offer emotional support and advice as well as a forensic medical examination. They can be found at:

Ynys Saff
Cardiff Royal Infirmary
Newport Road

Or phone them on: 02920 335795. They are open Monday-Friday 9am – 5pm. Further information can be found here.

Eating Disorders

Student Minds Cardiff: a student-led service within Cardiff University that run weekly self-help support groups at the Student’s Union. Further information can be found here.

Cardiff University Security

The university security services can be called for a variety of reasons, from being locked out of your halls to being disturbed by loud noise. The Cardiff University security services can be contacted on: 02920 874444.